Assertiveness: the key to success at work and personal well-being
Index
What is assertiveness?
Assertiveness is a mode of communication based on the direct expression of one’s thoughts, feelings, and needs, while respecting oneself and others. Being assertive means being able to communicate clearly, openly, and respectfully, without being aggressive or passive.
How does it differ from other communication styles?
AGGRESSIVE
- Dominant and authoritarian style, does not respect the rights of others
- Unidirectional communication
- Generates hostility and conflict
- Balanced style that respects one’s own rights and the rights of others
- Open and direct communication
- Generates trust and satisfaction
- Submissive and resigned style, does not respect one’s own rights
- Unclear communication
- Generates a sense of frustration.
What are the benefits of adopting an assertive style at work?
- Fosters a climate of respect and collaboration, strengthening your leadership and ability to positively influence others.
- Develops a proactive attitude, promoting the search for solutions that meet the needs of all parties involved.
- Reduces misunderstandings and conflicts through clear, transparent, and constructive communication.
- Boosts your self-esteem and helps develop a sense of confidence in your ability to handle difficult situations.
How to train your assertiveness?
- Increase your awareness: reflect and try to identify your natural communication style. For example, how often do you use aggressive behaviors to assert your ideas or, conversely, passive behaviors to avoid conflicts?
- Communicate clearly and directly: be straightforward and specific in your communications, avoiding ambiguity or hesitation. Use first-person statements in a positive form.
- Show consistency: use an appropriate tone of voice, maintain eye contact, and pay attention to body language.
- Ask questions: listen to others attentively and respectfully, and ask questions to verify understanding.
- Learn to say “no”: don’t be afraid to say “no” when it’s necessary to protect your boundaries and time. When you explain your “no,” you communicate a conviction, not a rejection.
- Ask for feedback: be open to constructive criticism, which can help you understand how to further develop your assertiveness.
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